Description
Chicago Transit Authority is the second largest transit system in the country! Our college internship program offers summer and year-long internships that provide students with valuable work experience, professional development, and mentorship. Students receive exposure to the discipline of the workplace and are guided by subject matter experts who assist them in acquiring the skills, knowledge, and experience needed to perform in today’s technically demanding careers. Interns at CTA work in a range of departments across the authority.
Our internships are project-based; therefore, the skills that we seek vary based on the needs of the projects during each term. All majors are welcome to apply, but please see education experience/requirements for specifics about what disciplines each internship project is seeking.
Internships are part-time (15 hours a week) during the school year and full-time (40 hours a week) during the summer.
Apply here
In this role within the Innovation Office, interns will:
- Conduct data analysis of user behavior and system accuracy in bus and train tracker tools.
- Identify technical and experiential enhancements to public-facing tracker tools and websites.
- Research customer experience and engage transit experts to explore operational stressors that impact service delivery.
- Develop and present research, findings, and proposed solutions to CTA stakeholders.
Primary work location for this role: CTA Headquarters (567 West Lake Street, Chicago IL 60661)
Educational Experience/Requirements:
- Preferred Major(s): Urban Planning & Policy, Public Policy & Administration, City Design, Design Innovation
- Preferred Level of Education: Graduate Student
- Required enrollment status: Full-time (as defined by your academic institution) in a degree program at an accredited college or university
Physical Requirements:
- The demands associated with the normal office environment
- Light physical activity, including walking outdoors and climbing stairs
- Ability to interact with the public at CTA facilities while conducting research
- Must be able to comply with office policy to work on-site twice per week
- Chicago Transit Authority requires all employees to be COVID-19 vaccinated. If you are offered employment, proof of COVID-19 vaccination will be required as a condition of employment and as part of the hiring process. Visit www.transitchicago.com/careers for full notice.
Knowledge, Skills and Abilities:
- Strong Microsoft Office and computer skills
- Strong, clear oral and written communication skills
- Good analytical and critical thinking skills
- Excellent organizational skills with attention to detail
- Good project management skills
- Ability to navigate a complex stakeholder environment
- Expertise in using digital tools to facilitate meetings, document projects, and drive decision-making
- Personal interest in and commitment to improving the role that government plays in communities of color
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